Support - SailTracker Sailor

Need help with the SailTracker Sailor app? Start here.

Fastest way to reach us: email info@sailtracker.eu.

Quick links

• Email support: info@sailtracker.eu
• Privacy policy: https://www.sailtracker.eu/privacy/policy
• Website: https://www.sailtracker.eu/website
• Support page: https://www.sailtracker.eu/support

Before you contact us

Try these quick checks first:

1. Update the app to the latest released version.
2. Confirm that Location permission is enabled for race tracking.
3. Confirm that Notifications are enabled for the app.
4. If the issue is tied to a specific event, ask the race organizer to verify that the correct competition, race, and boat registration are active.

If the app worked earlier the same day and then stopped during a race, the race organizer can often confirm very quickly whether the issue is app-related or event setup-related.

What to include in your message

The more specific your report is, the faster we can help.

• competition name
• boat name or sail number
• phone model
• iOS or Android version
• app version
• what you expected to happen
• what actually happened
• approximate time of the issue
• screenshot if available

FAQ

Here are the questions and problem areas we see most often.

Getting started

• login with sailor code
• boat registration
• choosing the correct competition

Tracking and permissions

• location permissions and background tracking
• notifications before or during a race
• tracks not appearing or uploading

Race-day behavior

• race start or race end behavior
• the app says tracking is active but no track appears
• the app does not seem to wake up before the start

Race-day support note

If the problem affects an ongoing event, contact the race organizer first when possible. They can verify race status, competition setup, and whether your boat is correctly registered in SailTracker.

Manual and reference

If you want a walkthrough of the system, use the public SailTracker website and manual pages linked above.